BILLING & SHIPPING

SHIPPING OPTIONS

Q: What shipping options are available?
A: Orders from Tillys.com are shipped via FedEx using the following rate scale:

Order Amount SmartPost*

Ground

TwoDay

up to $30.00$8.00 $10.95
$30.01 - $79.00$8.00 $14.95 $21.95
$79.01 - $89.00 FREE $12.95 $15.95
$89.01 - $100.00 FREE $17.95 $22.95
$100.01 - $150.00 FREE $14.95 $23.95
$150.01 - $200.00$15.95 $18.95 $25.95
over $200.00 FREE $16.95 $20.95

*Free Shipping Offer valid only on FedEx SmartPost shipping only. Qualifying amount applies to merchandise only excluding Giftcards purchased, applicable taxes, and shipping & handling charges. No adjustments on previous purchases. Cannot be combined with any other offers.

Alaska & Hawaii - add $10.00

NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via FedEx SmartPost. No Saturday or Sunday deliveries on orders shipped via FedEx. Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive.

Merchandise may be shipped in separate packages, with no additional shipping charges. Once shipped, please allow up to 24-48 hours for tracking details to be provided for each shipment.

*Orders shipped via FedEx SmartPost will arrive via US Postal Service.


SHIPPING TIME ESTIMATES

Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method.

FedEx SmartPost* FedEx Ground FedEx 2Day** FedEx Overnight**
5-8 Business Days 3-5 Business Days 2 Business Days 1 Business Day

Delivery days can vary based on location.

*APO/FPO Orders may take 4-6 weeks.

**Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. No Saturday or Sunday deliveries on orders shipped via FedEx 2Day and Overnight.


Q: What are the shipping charges for Tilly's Gift Cards purchased online?
A: Gift Card orders from Tillys.com are shipped via Fedex using the following rate scale:

Order Ground 2Day Overnight
Gift Card $3.00 $10.95 $14.95

Alaska & Hawaii - add $10.00

NOTE: There are no additional charges for the purchase of multiple Gift Cards. If your Gift Card is shipped with other products, the Gift Card will be included in the order with no additional shipping charges. P.O. Box, APO, and FPO addresses are automatically shipped via Fedex SmartPost . No Saturday or Sunday deliveries on orders shipped via FedEx.


SHIPPING TO P.O. BOXES

Q: Can I ship an order to a P.O. box?
A: Yes. Orders shipped to P.O. boxes, A.P.O., or F.P.O. within the United States are automatically shipped via Fedex SmartPost.


SHIPPING TO ALASKA AND HAWAII

Q: Can I ship an order to Alaska or Hawaii?
A: Yes. Orders to Alaska and Hawaii are shipped via Fedex SmartPost (unless the Overnight or 2Day option is chosen), and may take 7-14 days for ground delivery. There is an additional charge of $10.00 for orders to Alaska & Hawaii.


SHIPPING TO MULTIPLE ADDRESSES

Q: Can I ship an order to multiple addresses?
A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.


BILLING PROCESS

Q: When is my credit card billed?
A: Your credit card will only be billed when your order is shipped.


PAYMENT METHODS

Q: What forms of payment are accepted for online purchases?
A: Tillys.com accepts Tilly's Gift Cards and the following major credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. We also partner with PayPal
At this time, Tillys.com does not accept VISA, DISCOVER, MASTERCARD or AMERICAN EXPRESS Gift Cards.


SALES TAX

Q: Will I have to pay sales tax on my order?
A: Tilly's is required by law to charge sales tax on orders shipped to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states. In some states shipping charges are also subject to tax.

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