Q: What shipping options are available?
A: Orders from Tillys.com are shipped via FedEx using
the following rate scale:
*Free Shipping Offer valid only on FedEx SmartPost
shipping only. Qualifying amount applies to merchandise
only excluding Giftcards purchased, applicable taxes,
and shipping & handling charges. No adjustments on
previous purchases. Cannot be combined with any other
Alaska & Hawaii - add
NOTE: P.O. Box, A.P.O., and
F.P.O. addresses are automatically shipped via FedEx
SmartPost. No Saturday or Sunday deliveries on orders
shipped via FedEx. Expedited orders shipping to Alaska,
Hawaii and rural domestic addresses may require an
additional business day to arrive.
Merchandise may be shipped in separate packages, with
no additional shipping charges. Once shipped, please
allow up to 24-48 hours for tracking details to be
provided for each shipment.
shipped via FedEx SmartPost will arrive via US Postal
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
Orders placed during regular business hours (Monday
through Friday, 8:00 a.m. to 4:00 p.m. PST) are
typically processed and shipped within 24-48 hours.
Once an order has processed, delivery time depends on
the chosen shipping method.
|5-8 Business Days
||3-5 Business Days
||2 Business Days
||1 Business Day
Delivery days can vary based on location.
*APO/FPO Orders may take 4-6 weeks.
**Expedited orders shipping to Alaska, Hawaii and rural
domestic addresses may require an additional business
day to arrive. No Saturday or Sunday deliveries on
orders shipped via FedEx 2Day and Overnight.
Q: What are the shipping charges for Tilly's
Gift Cards purchased online?
A: Gift Card
orders from Tillys.com are shipped via Fedex using the
following rate scale:
Alaska & Hawaii - add $10.00
There are no additional charges for the purchase of
multiple Gift Cards. If your Gift Card is shipped with
other products, the Gift Card will be included in the
order with no additional shipping charges. P.O. Box,
APO, and FPO addresses are automatically shipped via
Fedex SmartPost . No Saturday or Sunday deliveries on
orders shipped via FedEx.
SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
A: Yes. Orders shipped to P.O. boxes, A.P.O., or F.P.O.
within the United States are automatically shipped via
SHIPPING TO ALASKA AND HAWAII
Q: Can I ship an order to Alaska or Hawaii?
A: Yes. Orders to Alaska and Hawaii are shipped via
Fedex SmartPost (unless the Overnight or 2Day option is
chosen), and may take 7-14 days for ground delivery.
There is an additional charge of $10.00 for orders to
Alaska & Hawaii.
SHIPPING TO MULTIPLE ADDRESSES
Q: Can I ship an order to multiple addresses?
A: If you would like to send a shipment to more than
one address, you will have to place separate online
orders for each destination.
Q: When is my credit card billed?
Your credit card will only be billed when your order is
Q: What forms of payment are accepted for
A: Tillys.com accepts
Tilly's Gift Cards and the following major credit
cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. We
also partner with PayPal
At this time,
Tillys.com does not accept VISA, DISCOVER, MASTERCARD
or AMERICAN EXPRESS Gift Cards.
Q: Will I have to pay sales tax on my order?
A: Tilly's is required by law to charge sales tax on
orders shipped to Arizona, California, Colorado,
Florida, Georgia, Illinois, Indiana, Iowa, Kansas,
Kentucky, Maryland, Massachusetts, Michigan, Minnesota,
Nebraska, Nevada, New Jersey, New Mexico, New York,
North Carolina, Ohio, Oklahoma, Pennsylvania, South
Dakota, Tennessee, Texas, Utah, Virginia, Washington,
and Wisconsin. There is no sales tax on orders shipped
to other states. In some states shipping charges are
also subject to tax.