Q: Where can I buy Tilly's Gift Cards?
A: Tilly's Gift Cards can be purchased online or at any Tilly's retail store.

Q: In what denominations can Tilly's Gift Cards be purchased?
A: Tilly's Gift Cards are available online in the following denominations: $20, $25, $30, $35, $40, $45, $50, $75, $100, $125, $150, $175, $200, $225, $250, $275, $300, $325, $350, $375, $400, $425, $450, $475, and $500. In stores, Gift Cards can be purchased in pre-determined denominations of $25, $50, $75, and $100, or in any amount between $1 and $500.

Q: How do I redeem a Tilly's Gift Card?
A: Redeem your Gift Card by purchasing products online or at any Tilly's retail store. For online purchases, enter the 16-digit card number and the 4-digit PIN for each card being used during checkout. Select “apply” after entering the card number, and the Gift Card will be applied to your order. There is no limit on the quantity of Gift Cards you can redeem per purchase.

Q: What if my online order total exceeds the value of my Gift Card?
A: To pay for the difference, enter an additional Gift Card number or use a credit card.

Q: If I spend less than the amount of my Gift Card, what happens to the remaining balance?
A: Any unused balance will remain on your Gift Card. You can check the balance online or at any Tilly's retail store.

Q: What are the shipping charges for Tilly's Gift Cards purchased online?
A: The shipping charges for Gift Cards are as follows:

$3.00 Ground
$9.95 2nd Day Air
$14.95 Next Day Air

Q: Does my Tilly's Gift Card have an expiration date?
A: No. Gift Cards have no expiration dates and no maintenance fees.

Q: How do I check the balance of my Tilly's Gift Card?
A: You can review your Gift Card balance online anytime by clicking Check Balance. You can also go to any Tilly's retail store to check your balance.

Q: What should I do if my Tilly's Gift Card is lost or stolen?
A: Protect your card as you would cash. If lost or stolen, a Gift Card cannot be replaced without the original sales receipt. Replacement value will be the remaining value on the card at the time you report the loss or theft. To report a lost or stolen card contact customer service at customerservice@tillys.com or call Tilly's Online Customer Service toll-free Monday through Friday from 8:00 a.m. to 5:00 p.m. (PST) at 866-4TILLYS (866-484-5597).

Q: My Tilly's Gift Card doesn't seem to be working. Can you help me?
When using a Gift Card online, be sure to enter the entire 16-digit card number and the 4-digit PIN. If you are having difficulty redeeming your Gift Card, please contact customer service at customerservice@tillys.com or call Tilly's Online Customer Service toll-free Monday through Friday from 8:00 a.m. to 5:00 p.m. (PST) at 866-4TILLYS (866-484-5597).

Q: What is your return policy on purchases made using Gift Cards?
A: You may return items paid for by Gift Cards in accordance with our regular Return Policy. Refunds will be issued in the form of a Store Credit (card), which is valid for the payment of merchandise online or at any Tilly's retail store. If making an online purchase, please keep your Gift Card until you have received the item(s).

Q: What if I received a store credit in card form?
A: You may use a store credit in card form the same way you use a Gift Card. It is redeemable at any Tilly's retail store or online.

Q: Can I redeem a paper Gift Certificate online?
A: If you have a paper Tilly's Gift Certificate, you can redeem that Gift Certificate at any Tilly's retail store, but not online.