Frequently Asked Questions
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Afterpay?
Just shop Tillys.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details. If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1,000.
Where can I use Afterpay?
Afterpay can only be used on purchases made on the Tillys.com website. Afterpay cannot be used as a form of payment for purchases in any of our Tillys store locations.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order from Tillys.com.
Visit our Shipping page for more information.
Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your bag value must be between $35 and $1,000 to use Afterpay on Tillys.com.
Can I use another form of payment with Afterpay?
No unfortunately we do no accept split payments with Afterpay. This includes credit cards and gift cards.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased with Afterpay?
Afterpay orders can be returned online back to your Afterpay account or returned to a store for an even exchange. Use our online returns portal to print a return label. Please note, refunds for Afterpay will be refunded from Tillys to Afterpay and we cannot provide cash refunds. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
Where can I find out more about Afterpay?
Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.
* If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. See Purchase Payment Agreement for complete terms.