Help
Customer Support & FAQs
Find quick answers to your questions about orders, shipping, returns, payments, and account support all in one place. Our Help & FAQ page is designed to make shopping with Tillys easier, faster, and more convenient from checkout to delivery.
Support When You Need It
Need help tracking an order, updating your account, or making a return? We've got you. Find quick answers, customer service resources, and order support on the Tillys Customer Support and FAQs page - so you can get back to shopping the brands and styles you love.
Shipping, Returns & Payments Made Easy
Get helpful information about shipping timelines, return policies, gift cards, payment methods, and more in one convenient location. Our FAQ experience is built to provide clear guidance and help you shop with confidence every time you visit Tillys.
Shop with Confidence
Whether you're placing your first order or checking on an existing purchase, our Help and FAQ page has everything you need. Explore FAQs, order tracking, shipping information, returns, and more to make online shopping easy from checkout to delivery.
For the most updated return policy please visit our RETURNS & EXCHANGES PAGE.
We recently updated our website. For security purposes, your saved credit cards did not transfer over. You will need to add your credit card information again.
To track your order please click on the following link: Track My
Order
For additional assistance, please reach out to our customer service team by visiting our contact us page.
We are available Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST.
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are
typically processed and shipped within 24-48 business hours. Once an order has processed, delivery time
depends on the chosen shipping method. After your order has been processed and shipped you will receive a
shipping confirmation that contains the tracking details.
Orders shipped via FedEx Ground Economy will arrive via US Postal Service.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.
For the most updated shipping rates please visit our SHIPPING PAGE.
For the most updated shipping methods we offer please visit our SHIPPING PAGE.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for
them in four equal installments, every 2 weeks, without any interest. Afterpay is always zero interest.
You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late
fees for missed payments.
Shop Tillys and checkout as usual. At checkout, choose Afterpay as your payment method. You will be
directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've
used Afterpay before, just log into your Afterpay account.
Please note: all items in your shopping bag must be eligible for Afterpay, and the order value must be
between $35 and $1000.
Afterpay is not available on purchases of Gift Cards or e-Gift Cards and may be unavailable on other
additional products. If your order contains gift cards and other eligible products, you will need to
purchase your gift cards separately.
For more information, visit Afterpay's FAQ page.
To check your balance, just click the link: Gift Card Balance
Tillys.com accepts Tillys Gift Cards and the following major credit cards: VISA, MASTERCARD, AMERICAN
EXPRESS, DISCOVER. We also partner with PayPal and Afterpay.
*At this time, Tillys.com does not accept VISA, DISCOVER, MASTERCARD or AMERICAN EXPRESS Gift Cards.
Yes, Tillys does have a size chart, to view our size chart, please go to the product you would like to
view and click on the "Size Chart" link under the size selection.
*Sizes vary depending on brand, design, and style. The sizes we provide are general guidelines.
We'd be happy to send you Tillys stickers. All you have to do is send us a self-addressed, stamped
envelope to the address below:
Tillys-Customer Service
17 Pasteur Irvine, CA 92618
Once we receive your self-addressed, stamped envelope we will send the stickers to you.
"Now" Prices and Price Savings Ads
From time-to-time, we may provide additional value to our customers online and in stores by advertising a discount off our original or regular prices shown with a lower "Now" price, a markdown sticker placed on the merchandise tag, or similar advertising.
For example:
$29.99
Now: $20.99 (30% Off)
We advertise a "Now" price or other markdown based on recent price history of the product on our website or in stores.