FAQs

Our team is committed to providing the best possible support during these unprecedented COVID-19 times. Our email response and call wait times may be longer than usual. We will continue to support and assist you as quickly as possible. You can view our Return Policy or FAQ pages for the latest updates and commonly asked questions. We appreciate your understanding and continued loyalty.

Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens.

For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .97 (cents) is final sale during red tag promotional clearance events. All sales are final on undergarments, face masks, sunglasses, goggles, watches, jewelry, cosmetics, skateboards & Blind Box's. Partial returns of multiple item promotions forfeit all promotional pricing. Returns are refunded in the method of original payment or store credit. Shoe boxes must not have tape or any other shipping labels on them-shoeboxes used as shipping boxes will not be accepted. The original cost of shipping is nonrefundable. Store issued gift cards (Store Credits) are non-transferable and cannot be sold..

Afterpay orders cannot be returned to stores and must be returned by mail.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

To return an item(s), please: click here

Exchanges:
Online purchase: We do not offer online exchanges. You will need to return your item(s) and place a new order. Until our stores reopen, return labels are free for items that meet our return policy guidelines. Click here to start your return.

In store purchase: Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens. So, feel free to hang on to your merchandise until you can make it into our store.

Our stores are temporarily closed. Select stores will be reopening May 15th. This is subject to change in accordance with local guidelines. We want you to know that that the health, safety and well-being of our employees, customers and communities is our top priority. As we begin to reopen our stores, we are taking a thoughtful and careful approach to help promote a safe and comfortable environment for our employees and customers while inside our stores. MORE DETAILS

To track your order please click on the following link: Track My Order

For additional assistance please contact us by email, Live chat, or call us directly at 866-484-5597.

We are available Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST.

Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 business hours. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.

Orders shipped via FedEx SmartPost will arrive via US Postal Service.

FedEx SmartPost* FedEx Ground FedEx 2Day** FedEx Overnight**
5-8 Business Days 3-5 Business Days 2 Business Days 1 Business Day

Delivery days can vary based on location.

*APO/FPO Orders may take 4-6 weeks. **Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. No Saturday or Sunday deliveries on orders shipped via FedEx 2Day and Overnight.

If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.

Order Amount SmartPost* Ground 2Day OverNight
up to $30.00 $5.00 $10.95 $14.95 $20.95
$30.01 - $79.00 $5.00 $11.95 $15.95 $21.95
$79.01 - $89.00 $5.00 $12.95 $16.95 $22.95
$89.01 - $100.00 $5.00 $13.95 $17.95 $23.95
$100.01 - $150.00 $5.00 $14.95 $18.95 $24.95
$150.01 - $200.00 $5.00 $15.95 $19.95 $25.95
over $200.00 $5.00 $16.95 $20.95 $26.95

*Alaska & Hawaii - add $10.00 (Shipping takes about 10-15 business days with FedEx SmartPost)

Method Shipping Time Cost
FedEx SmartPost Arrives in 5-8 business days
Arrives in Alaska or Hawaii in 10-15 business days*
Arrives to APO and FPO in 4-6 weeks*
$5.00
AK & HI add $10.00
FedEx Ground Arrives in 3-5 business days $10.95-$16.95
FedEx 2 Day Arrives in 2 business days $14.95-$20.95
FedEx Overnight Arrives in 1 business days $20.95-$26.95

Business days are Monday - Friday, excluding holidays. Shipping Time does not include processing time of 1-2 business days.

* Packages shipping to Alaska or Hawaii take 10-15 business days for delivery with FedEx SmartPost. APO and FPO addresses are automatically shipped via FedEx SmartPost and may take 4-6 weeks for delivery.

*Alaska & Hawaii - add $10.00 (Shipping takes about 10-15 business days with FedEx SmartPost)

** No Saturday or Sunday deliveries for order shipped with FedEx 2Day & FedEx Overnight. Orders shipping via FedEx 2Day and FedEx Overnight to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. FedEx Ground delivers Monday through Saturday and may require an additional business day to arrive to rural domestic addresses.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, every 2 weeks, without any interest. Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Shop Tillys and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your Afterpay account.

Please note: all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.

Afterpay is not available on purchases of Gift Cards or e-Gift Cards and may be unavailable on other additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

For more information, visit Afterpay's FAQ page.

To check your Gift Card balance, please contact customer service at 1-866-4TILLYS (1-866-484-5597) Monday-Friday 6am-8pm PST and on Weekends from 7am-5pm PST. Please have your card number and PIN available. You can access your PIN by scratching off the silver strip on the back of the card.

Please send your pre-paid, insured package to:

Tillys.com
E-Commerce Returns
17 Pasteur
Irvine, CA 92618

*Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Tillys.com accepts Tillys Gift Cards and the following major credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. We also partner with PayPal and Afterpay.

*At this time, Tillys.com does not accept VISA, DISCOVER, MASTERCARD or AMERICAN EXPRESS Gift Cards.

Yes, Tillys does have a size chart, to view our size chart, please go to the product you would like to view and click on the "Size Chart" link under the size selection.

*Sizes vary depending on brand, design, and style. The sizes we provide are general guidelines.

To request a catalog click here

Sorry, we are temporarily not shipping internationally.

We'd be happy to send you Tillys stickers. All you have to do is send us a self-addressed, stamped envelope to the address below:

Tillys-Customer Service
17 Pasteur Irvine, CA 92618

Once we receive your self-addressed, stamped envelope we will send the stickers to you.