Orders & Billing
Tillys.com accepts Tillys Gift Cards and the following major credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. We also partner with PayPal. *At this time, Tillys.com does not accept VISA, DISCOVER, MASTERCARD or AMERICAN EXPRESS Gift Cards.
The first (or multiple) time(s) that you attempted to submit your order, you received an error message pop-up that stated that the incorrect billing address was provided. Pending authorizations may have been created because the incorrect information was provided. The pending authorizations are not charges and should drop off your account in about 3-5 business days. Please note that we do not accept Visa, MasterCard, Discover or AMEX gift cards
Tillys is required by law to charge sales tax on orders that are shipped to the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states. In some states, shipping charges are also subject to tax.
You will only be billed when your order has been completely shipped.
You will not be charged until you receive the item(s) at your selected store. When the order is placed, there will be a pending authorization created for the amount of the order.
To pay for the difference, enter an additional Gift Card number or use a credit card.
Please contact our In-Store Customer Service department at 866-484-5597 Monday-Friday from 6AM-6PM PST and on Saturdays from 7AM-3:30PM.
When placing your order, please select "Send This As A Gift" on the Checkout page. Price tags will be removed and a gift receipt will be included. You may also include a brief message that will be printed on the gift receipt.
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.
Once you submit your order you will receive two emails. The first email is generally received immediately and it confirms the details of your order. The second email notifies you that your order has been shipped and will contain the tracking details for your order.
Our system is designed to process and ship orders immediately. Once an order has been submitted there is no guarantee that the order will be able to be cancelled. To submit a request to have your order cancelled, please contact us at 866-484-5597, Monday-Friday from 6AM-8PM PST and Weekends from 7AM-5PM PST. **Requests cannot be guaranteed.**
Our system is designed to process and ship orders immediately. For this reason, we are unable to make any changes to any of the items that were ordered including the color, size or quantity. Please understand that it is our goal to process all orders as quickly as possible. We sincerely apologize for any inconvenience this may have caused.
We apologize that you have not received your order. To report a missing package, please contact our customer service department at (866) 484-5597 Monday-Friday from 6AM-6PM PST and Saturday's from 7AM-3:30PM PST. We look forward to resolving this issue for you as soon as possible.
There are a few reasons why you may be missing items from your order. Verify that you didn't receive an out of stock email, informing you that an item or items were out of stock. Check to see if you received an additional tracking number because you may be receiving multiple packages. If you are still missing an item that should have been included in your package(s) please contact us at 866-484-5597 Monday-Friday from 6AM-6PM PST and on Saturday's from 7AM-3:30PM PST.
Every brand manufactures their products differently. To fully enjoy your new products we recommend reading the item's label/tag and following the care instructions listed there.
Yes, Tillys does have a size chart, to view our size chart click here *Sizes vary depending on brand, design, and style. The sizes we provide are general guidelines.*