Returns & Exchanges
Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .97 (cents) is final sale during red tag promotional clearance events. All sales are final on undergarments, swimwear, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CD's, & Blind Box's. Partial returns of multiple item promotions forfeit all promotional pricing. Returns are refunded in the method of original payment or store credit. Shoe boxes must not have tape or any other shipping labels on them-shoeboxes used as shipping boxes will not be accepted. The original cost of shipping is nonrefundable. Store issued gift cards (Store Credits) are non-transferable and cannot be sold. *Holiday purchases made November through December may be returned or exchanged through January 15th of the following year. To Return an Item please click here
Please send your pre-paid, insured package to: Tillys.com E-Commerce Returns 17 Pasteur Irvine, CA 92618 *Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Items that were purchased online may be returned to a Tillys store. In fact, returning online purchases to a local store has never been easier. Simply bring the item(s), along with your original (shipping) receipt, photo ID, and the credit/debit card you used when you placed your order, to any Tillys retail store. Use our Store Locator to find the Tillys store near you. To make sure your items are eligible for return, please click here
Yes, Tillys does offer a return label. Please click here to access your return label: The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at http://www.usps.com/pickup . You can track your package at www.fedex.com/us using your tracking number. If you don't want a SmartPost Return label, please send your pre-paid, insured package to: Tillys.com E-Commerce Returns 17 Pasteur Irvine, CA 92618 *Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries. Refunds are processed when item(s) are received. Refunds are given for the price indicated on the original receipt. Credits for eligible returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Yes, Tillys.com does accept returns without a receipt. We can also send you a new receipt for your online purchase if it is requested. For more information regarding our return policy, please click here
If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at firstname.lastname@example.org.
You may return items paid for by Gift Cards in accordance with our regular Return Policy. Refunds will be issued in the form of a Store Credit (A Tillys Gift Card), which is valid for the payment of merchandise online or at any Tillys retail store. If making an online purchase, please keep your Gift Card until you have received the item(s).
To return an item please click here
The store can process your refund for you with no additional fees. To view our return policy, please click here