RETURNSHow to do a return:
We get it. Sometimes things just don't work out. If you're looking to make a return, you've come to the right place.
Follow these simple steps below to return your items, or choose an option below.
Before you begin take this quick quiz.
- I have yet to wear or wash my items.
- The tags are still attached.
- I am making the return within 60 days of the original purchase.
Answered yes to all 3 questions?
Then choose an option.
You've got options
Live near a store?
Bring your order, email confirmation or shipping receipt, photo ID and the card used for payment to any Tillys store.
- Pick a return option above and enter the order number and other required information.
- Select the item(s) you want to return.
- Print your return packing slip & shipping label.
- Pack and ship your item(s).
If your item meets our return policy requirements, you can exchange your item at any one of our stores. If you don't have a nearby store, contact our customer service department to coordinate a return and repurchase.
We're Here To Help!
Still have questions? Give us a call Monday - Friday 6:00am - 7:00pm, Saturday and Sunday 8:00am – 5:00pm PST (866) 4TILLYS, (866) 484-5597 or email us firstname.lastname@example.org
For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .97 (cents) is final sale during red tag promotional clearance events. All sales are final on undergarments, swimwear, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, & Blind Boxes. Partial returns of multiple item promotions forfeit all promotional pricing. Returns are refunded in the method of original payment or store credit. Shoe boxes must not have tape or any other shipping labels on them, shoeboxes used as shipping boxes will not be accepted. The original cost of shipping is nonrefundable. Store issued gift cards (Store Credits) are non-transferable and cannot be sold.