Tillys Rewards - FAQS
What is Tillys Rewards?
Tillys Rewards is FREE to join! Get points for shopping online or at any Tillys store. 150 points will get you a $5 reward valid on a Tillys purchase.
How am I awarded points for my purchases?
Just by shopping at Tillys we will reward you. For every $1 you spend at Tillys stores, at tillys.com or on our Tillys mobile app you will receive 1 point. Points will be added to your account approximately 3 to 5 days after the purchase. You will be awarded 1 point for every $1 spent on merchandise (pre-tax, after all discounts and coupons are applied). Points will not be awarded for gift card purchases, for shipping fees or for international orders. Points will be deducted for returned items. To get points for in-store purchases, give your email address or mobile phone number from your account to the cashier when you checkout. You can also present your Tillys Rewards virtual card for the cashier to scan.
For online/Tillys mobile app purchases, log into your Tillys Rewards account prior to checkout. You can sign up at tillys.com/rewards, on the Tillys mobile app, or in any Tillys store. You must be 13 years of age to participate.
*The program is ONLY available in the United States at this time.
How do I register my account if I signed up in store?
Complete your account information by clicking here, be sure to use the email you used when you enrolled in the store.
How do I update my profile information?
Log into your Tillys account or on the Tillys mobile app, and click Account Settings.
Why do you need my email address and mobile phone number?
To let you know about your points, rewards and other offers! You can change how we communicate with you buy updating your preferences in your account.
Why should I download the Tillys mobile app?
Our App gives you 24/7 access to your account and lets you track your points, rewards and activity. Use the virtual card in the store to get points for your purchase! Rewards are loaded and ready to redeem right from the App!
Will I receive a Tillys Rewards Card?
There are no physical cards to keep track of! Just provide your email address, mobile phone number or Tillys mobile app virtual card to the cashier when you checkout.
I forgot to tell the cashier that I was a rewards member. Can I still get my points?
Of course! Click here to enter your purchase receipt information or contact Customer Service and have your Tillys Rewards account information and receipt ready to go.
Note: Make sure to enter receipts within 90 days of purchase.
How do I look up my points balance?
Simply log into your Tillys Rewards account onTillys.com or on the Tillys mobile app. Your account will show you everything you need from your points balance, available rewards and account activity.
I was awarded points, but I don’t see them in my account. What should I do?
Your points will be added to your account approximately 3 to 5 days after the purchase. If your points are still not showing up in your account after that, please contact Customer Service.
Do my points ever expire?
Points will expire 365 days from the last purchase activity.
Will I lose my points if I return items?
Yes, points will be deducted for returned items.
Am I awarded points when buying a gift card?
You won’t be awarded points when you buy a gift card, but points can be awardedon merchandise purchases when the gift card is redeemed.
How do I get my $5 reward when I reach 150 points?
You don’t need to do anything! Once you reach 150 points, the $5 reward will be automatically loaded to your account within 24 hours after the points are awarded. We will send you an email and/or push notification when the reward is ready for you to use.
How do I redeem my $5 reward?
In-Store: give the associate your rewards code so they can apply your reward at the register!
Online/Tillys mobile app: Log into your Tillys Rewards account before checking out and add the reward in the reward code field.
Are there any restrictions on redeeming rewards?
Rewards can be redeemed on any pre-tax merchandise purchase equal to or greater than the rewards value. Rewards expire 45 days after they are issued. Rewards can’t be used to purchase a gift card or for shipping fees or international orders. Points and rewards are non-transferrable.
Do I have to use the entire $5 reward on a single transaction?
Yes. Rewards are valid on a minimum $5 merchandise purchase before tax. They can’t be split on separate transactions, and there is no cash back.
What happens if I return an item that I used rewards on?
Rewards are for one time use and will not be reissued if you return an item.