No purchase is necessary to join the Tillys Rewards program.
Registration and Account Access.
You must be 13 years or older and a resident of the United States to eligible for membership. Membership in the Program is limited to individuals only and is limited to one account per individual. Persons under the age of 18 ("Minors") must obtain their parents' or legal guardians' consent prior to participation. By signing up for Tillys Rewards, you agree (or, if you are a Minor, your parent or legal guardian agrees) to be bound by these terms and conditions. The Program is void where prohibited by law. A person may not be a member of more than one Tillys Rewards Program. Members are entitled to only one Member Account.
To enroll and register your Tillys Rewards account you must provide a valid email address, your first name, last name, home address, mobile phone number (which we will use only upon obtaining express written consent), online Tillys account password, gender and birthday. If you choose to provide such information to Tillys, you do so voluntarily, as you can instead decide not to enroll in Tillys Rewards.
By providing your telephone number, you are providing express written consent to receive communications from Tillys, (including its affiliates, agents, service providers, and affiliates for the purposes of defined above) for any purpose, including but not limited to marketing various products and services from both Tillys and companies Tillys has joint marketing agreements with. Additionally, you agree to receive communications from Tillys regarding your Membership Account, or any products you may have obtained from Tillys. You agree that these communications include, but are not limited to, the use of an Automated Telephone Dialing System, prerecorded and/or artificial voice, SMS, MMS, text, fax, email or other similar means. Note, regardless of whether your phone number is registered on a state or federal Do Not Call list. You agree that Tillys is not responsible for any charges to you regarding these communications. Standard voice and data rates may apply. Further, you understand that you do not need to provide this consent to call as a condition to receive any good or service, in which case you will not provide your phone number.
Online Account Maintenance
Once you are a registered user of the Website, you may view a summary of your Account on the Website. After logging onto the Website, simply click on the "My Account" link in the header of the Website homepage and change any information on your account. You may also view your Tillys Rewards points balance, transaction history and eligibility for bonus offers on the Website by logging in and clicking on the "My Rewards" link in the profile navigation.
You may cancel your Tillys Rewards membership at any time. Upon cancellation, any unused points accrued in your account will be forfeited and cannot be redeemed.
Members can earn Tillys Rewards points on the purchase of qualifying products only at Participating Locations and on the purchase of qualifying products Online. For all Online purchases, you must be a registered user of the Website to get credit for Online purchases. You must be signed into this account to receive any credit.
Acquiring Member Points.
We may offer you the opportunity to acquire Member Points. Member Points are awarded to you without charge on a promotional basis. One Member Point will be awarded for each $1 dollar spent on merchandise (after all discounts and coupons are applied). For in-store transactions your account must be registered online or you can sign up in the store. You must provide your email address at the time of purchase to receive Member Points for the transaction.
Member Points will not be awarded for the purchase of gift cards, redemption of merchandise, vouchers, any type of price adjustments, shipping fees, or for international orders. We will update your Member Points balance approximately 3 to 5 days after each transaction occurs. We may restrict your receiving, use, and redemption of Member Points in any manner, at our sole discretion. Member Points cannot be transferred to any other user or third party, and cannot be redeemed for cash. You do not own the Member Points and have no title, interest or property right in the Member Points. We reserve the right to change the way you may receive Member Points or to discontinue Tillys Rewards at any time.
Member Points Expiration.
Member Points expire 365 days after the last purchase activity.
Affiliates and Resellers
Affiliates and Resellers are not eligible for Tillys Rewards. Affiliates and Resellers cannot redeem rewards or generate rewards points. Products placed through an Affiliate or Reseller will not accrue points. If a Tillys Rewards member places a product order through an Affiliate or Reseller Tillys Reward points will not be granted to your personal rewards account. To be eligible for points you must purchase your products through your own Tillys Rewards account.
You will be awarded $5.00 in Tillys Rewards for every 150 Member Points you accumulate. We will update your Member Points balance approximately 3 to 5 days after each transaction occurs and Rewards will be automatically issued to you after that. Rewards are non-transferable and cannot be sold for cash.
UNUSED REWARDS EXPIRE AFTER 45 DAYS FROM THE DATE OF ISSUANCE.
You can redeem Rewards prior to the expiration date shown on the Rewards at any Tillys store or online at tillys.com. The value of Rewards may be applied towards your total transaction. and the value of your total transaction must be equal to or greater than the value of the Rewards. Rewards cannot be redeemed for cash or a cash equivalent, applied to past purchases, used for purchasing gift cards, for shipping fees or for international. Rewards are not to be misconstrued for a gift card or a promotional gift card. If you return merchandise purchased with Rewards, the dollar value of the Rewards allocated to the item(s) returned will not be refunded or credited. Returns are subject to Tillys’ Return/Exchange policies. Additional restrictions may also apply.
Your rewards will apply to your total transaction and will appear in the “Gift Card or Tillys Reward” section at the bottom of your receipt (see example below for details). If you have any questions please contact Customer Service at (866) 484-5597.
Tillys Moola Reward
You can redeem your Tillys Moola Rewards during the designated promotional period dates shown on the TIllys Moola Rewards at any Tillys store or online at tillys.com. The value of your Tillys Moola Rewards may be applied towards your total transaction. The value of your total transaction must be equal to or greater than the value of the Tillys Moola Rewards. Tillys Moola Rewards cannot be redeemed for cash or a cash equivalent, applied to past purchases, used for purchasing gift cards, for shipping fees or for international orders. Tillys Moola Rewards are non-transferable and cannot be sold for cash. Tillys Moola Rewards are not to be misconstrued for a gift card or a promotional gift card. If you return merchandise purchased with Tillys Moola Rewards, the dollar value of the Rewards will be refunded or credited in the form of a store issued gift card. Returns are subject to Tillys’ Return/Exchange policies. Additional restrictions may also apply.
Employees and Their Eligible Family Members.
Tillys employees and their eligible family members cannot combine Rewards with their employee merchandise discount. They are not eligible to be awarded points on in-store purchases (with or without an Employee Discount). If they are awarded points from on-line purchases which convert to Rewards, they may be redeemed in-store on an Employee Sale without the Employee Discount.
You are responsible for all applicable taxes, duties or other governmental fees (collectively, ‘taxes’) payable in connection with your receipt, redemption or use of Member Points or Rewards. If you do not pay the required taxes, you will be responsible for all payments of taxes that are later determined to be due. We reserve the right to collect applicable taxes from you at any time.
Member Points will be deducted for returned items.
By joining the Tillys Rewards Program, you agree to be bound by the terms and conditions set forth in these Program rules, as well as all the other policies and disclosures related to the purchase of Tillys products which are found on our website.
Tillys reserves the right to cancel, modify, or restrict Tillys Rewards or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Tillys may make these changes even though such changes may affect the Member's ability to use points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's points balance, as reflected in Tillys’ records, shall be deemed correct. Tillys reserves the right to determine the amount of points in any Member's account based on Tillys’ internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and Tillys’ internal records, Tillys’ internal records will control. Tillys assumes no responsibility for errors caused by incorrect Member information.
Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. Tillys may revoke any Member's membership in Tillys Rewards at any time if such Member engages in abuse of the Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other Tillys program. Tillys Rewards points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of Tillys.
For information regarding Participating Locations or other questions, click on Contact Us or call Tillys Guest Services at 866-484-5597.
Scope of the Arbitration Agreement
Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and Tilly's, Inc. ("Tillys") agree that any legal dispute between you and Tillys concerning or arising in any way out of your enrollment and participation in Tillys Rewards, any communications between you and Tillys, or your participation in any other program or service provided by Tillys shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or Tillys may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term "dispute" means any dispute, action, claim, or other controversy between you and Tillys, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. "Dispute" will be given the broadest possible meaning allowable under law.
Informal Dispute Resolution.
Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail (1) to Tillys at World of Jeans & Tops d/b/a Tillys, Attention: Legal Department, 10 Whatney, Irvine, CA 92618 or (2) to you at the postal address on file with Tillys. Both you and Tillys agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.
Right to Opt Out of this Arbitration Agreement.
You may opt out of this Arbitration Agreement within the first 30 days after the earliest of the first time you sign up for Tillys Rewards, or any other program or service provided by Tillys. You may also opt out of this Arbitration Agreement within 30 days after we notify you regarding a material change to this Arbitration Agreement. You may opt out by sending an email to Tillys at firstname.lastname@example.org or by sending a letter to World of Jeans & Tops d/b/a Tillys, Attention: Legal Department, 10 Whatney Irvine, CA 92618. You should include your printed name, mailing address, and the words "Reject Arbitration."
How Arbitration Works
Either party may initiate arbitration, which shall be conducted by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules ("AAA Rules"), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA's website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Tillys agree otherwise, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Tillys). If you live outside the United States, any arbitration will take place in Orange County, CA. Tillys will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys' fees and expenses against you.
Waiver of Right to Bring Class Action and Representative Claims
All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Tillys also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Tillys hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.
Governing Law and Other Terms
This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the State of California will govern. Tillys will provide notice of any material changes to this Arbitration Agreement. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.